Support, SLA and acceptable use

99.99% on the network and power infrastructure of our platforms, with proactive monitoring, redundant power and priority intervention during incidents across our 7 datacenters.

From your client area, under Tickets: every exchange is tracked there, you can attach files and review the full history. Without an account, the site contact form reaches the same team.

Malware of any kind, phishing, banking or investment scams, spam and any content involving minors are prohibited in every location. Violations lead to immediate suspension without refund.

DMCA-ignored applies to the Netherlands location only: complaints there are generally ignored, and you are notified quickly if the datacenter forwards one anyway. Outside the Netherlands those rules do not apply, and prohibited activities remain prohibited everywhere.

Use the abuse report form with timestamped logs and the IP address involved. Every report is handled by our compliance team, which notifies the customer and can suspend the service.

Our Learn hub collects step-by-step guides — server setup, hardening, migration, networking — plus the technical documentation for our APIs. The blog covers product news and infrastructure announcements.