Frequently asked questions

Credit and debit cards, Apple Pay, Google Pay, PayPal, SBP, cryptocurrencies and bank transfer. Available methods are shown at checkout based on the service and your billing country.

Every invoice is payable online from your Infrawire client area using any accepted payment method. You can also review your full billing history there and download each invoice as a PDF.

Our plans have no minimum term. Cancel any time from your client area: cancellation takes effect at the next renewal date, with no unwanted rollover. Cancelling does not automatically trigger a refund.

It depends on the service: 7-day money-back on VPS, web hosting, mail hosting and BGP sessions; 2 days on eligible dedicated servers; 7 days on IP prefixes smaller than 64 IPv4 addresses. Domain names and Microsoft keys are non-refundable once delivered.

Yes. Contact our sales team before the due date to request a deferral. To pay only part of an invoice, cancel the service you do not want to renew or ask us to adjust the invoice.

No. The price shown on a plan is the price billed, including everything listed as bundled. Only items you add yourself - extra IPs, licences, extended backups, managed services - appear as separate lines on your invoice.

No. No identity document, no proof of address, no paperwork of any kind: you create your account, you pay, and the service is delivered - most of them within minutes. All we need is a valid email address and a payment method that goes through.

Yes. Fill in your company name and VAT number in the billing profile of your client area, and every invoice we issue carries them. Do it before ordering so the details already appear on your first invoice.

It depends on the service: monthly, quarterly, half-yearly and annual cycles are available on most plans, and the hourly cloud is billed by the minute. The cycles open to a plan, and their price, are listed on its order form.

Yes, ask us from your client area before the next invoice is issued. The new cycle takes effect at the following renewal; nothing changes on the running service, no reinstall and no IP change.

Ahead of the due date, so you have time to pay before the service renews. The invoice is emailed to you and appears immediately in your client area, where you can settle it with any accepted payment method.

An invoice left unpaid past its due date leads to suspension of the service, then to termination if it stays open - and the data on a terminated service is deleted. If you know you will be late, contact our billing team before the due date to arrange a deferral.

Prices are displayed in the currency you select in the top bar of the site. Invoices are issued in the currency attached to your account; contact billing if you need to change it.

Yes. Our sales team issues a quote for your configuration - several servers, a prefix, a managed setup - which you can then accept and pay directly from your client area.

From the payment methods section of your client area: add the new card and set it as default. Adding a card does not trigger a charge; it is used at the next renewal.

Yes, on request. Open a ticket from the account that currently holds the service, name the destination account, and both sides confirm. Billing moves to the new account at the next renewal date.

The price of a running service stays the one you ordered at: a later catalogue change does not apply to it retroactively. The only exception is a promotional rate limited to the first term, which is always flagged as such on the order form.

Yes, immediate cancellation is available from your client area and stops the service at once. Outside the money-back window it does not create a refund for the remaining days, so cancelling at the next renewal date is usually the better option.

Yes. Add contacts to your account from the client area and give each one the permissions you want - invoices, tickets, service management. Each contact signs in with their own email address, so nobody shares a password.

Anyone, from any country. Customers from every part of the world are welcome: no country is excluded, no local company is required and no local bank account either. Prices are shown in the currency you pick at the top of the site, and support answers 24/7 whatever your time zone.

Both work, with the same catalogue and the same prices. A company simply fills in its legal name and tax number in the billing profile so they appear on every invoice; as an individual you order without any of that.