Orders, setup and billing

Credit and debit cards, Apple Pay, Google Pay, PayPal, SBP, cryptocurrencies and bank transfer. Available methods are shown at checkout based on the service and your billing country.

Every invoice is payable online from your Infrawire client area using any accepted payment method. You can also review your full billing history there and download each invoice as a PDF.

Our plans have no minimum term. Cancel any time from your client area: cancellation takes effect at the next renewal date, with no unwanted rollover. Cancelling does not automatically trigger a refund.

It depends on the service: 7-day money-back on VPS, web hosting, mail hosting and BGP sessions; 2 days on eligible dedicated servers; 7 days on IP prefixes smaller than 64 IPv4 addresses. Domain names and Microsoft keys are non-refundable once delivered.

Yes. Contact our sales team before the due date to request a deferral. To pay only part of an invoice, cancel the service you do not want to renew or ask us to adjust the invoice.

No. The price shown on a plan is the price billed, including everything listed as bundled. Only items you add yourself — extra IPs, licences, extended backups, managed services — appear as separate lines on your invoice.